Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
228 reviews
5 stars
130
4 stars
38
3 stars
19
2 stars
11
1 star
30
What are people saying?
AI-generated from customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly and quick service, while others report rude staff and poor management.
Cleanliness
Feedback on cleanliness is inconsistent; some customers commend the cleanliness of the location, while others report dirty bathrooms and unsanitary conditions.
Order Accuracy
Many customers express frustration with incorrect orders, particularly with food items and drinks, indicating a need for improvement in order accuracy.
Coffee Quality
While some reviews highlight great coffee, others complain about burnt or poorly made drinks, suggesting inconsistency in coffee preparation.
Staff Attitude
Several reviews mention negative interactions with staff, particularly with a manager, indicating issues with employee attitude and professionalism.
- NRNilda RiveraNov 3, 20255.0Definitely worth it
- TSTerri SantamariaOct 5, 20255.0Drove through. Coffee made is awesome awesome doesn't taste like it has been sitting around all day.
- JTJ TAug 3, 20255.0First dunkin I've been to and was received with a smile a long time. Was super clean to be Dunkin plus the ladies looked like they loved it there.
- KSK&G ServicesJul 15, 20251.0This location is disgusting. Bathrooms are so dirty idk how they are open to the public. Food was lukewarm and on top of it the manager at this location is horrendous. This company should be ashamed.
- JRJamie RicciJul 10, 20255.0I think I just had the fastest coffee. The young lady knows sooner it took my order. I put my card away walked to the end of the counter and she made it and had handed it to me. This place is hopping it's very busy. Granted the drive-thru is very long. However the inside service the young ladies that were there when I was there. Quick and all of them very courteous.