Dunkin'

3.3
186 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
248 Highland Ave, Salem, MA
01970, United States

Hours

Reviews

3.3
186 reviews
5 stars
81
4 stars
26
3 stars
11
2 stars
8
1 star
60
  • AT
    Aleah Tillotson
    Oct 12, 2025
    1.0
    Waited in excess of 20 minutes to get a hot tea. There were only 2 cars in front of me and neither had a large order. When I got to the window and someone did finally come over it was with an iced tea so I waited even longer. When I left and drank my tea it had no sugar although I requested extra. I wasn't given a receipt so no way to give a review directly but really worst experience at a dunks ever. Never again!
  • TG
    tharien guzman
    Oct 10, 2025
    1.0
    Literal plastic in my sandwich
  • JC
    J'Anna Curtis
    Sep 29, 2025
    1.0
    I normally enjoy Dunkin’ but this location was beyond disappointing. My boyfriend went inside craving something simple and was shocked at how poorly he was treated. Upon entering he was not greeted and was immediately told he could only get coffee. Meanwhile a white woman in the drive thru was able to place a full order without issue. He even noted that the store still had 30 minutes until closing so this excuse does not hold up. It felt more like discrimination than a closing time policy. On top of that the environment was filthy. Dirty gloves were left out on the counter the paper they used was brown and looked like it had been recycled over and over nothing was covered and there were flies buzzing around. The tables and counters were sticky spills had not been cleaned up and it was just unhygienic overall. The person who took his order an Asian man acted as if my boyfriend was not even worthy of being served. That kind of treatment is unacceptable anywhere let alone a chain as popular as Dunkin’. Honestly I am glad he was not served in a place that unclean and unprofessional. We go to Dunkin’ often and have never had an experience this bad. This location needs serious attention. Disrespectful service combined with unsanitary conditions is not how you run a business.
  • JA
    Jonathan Allen
    Sep 18, 2025
    2.0
    Please teach your employee that light means regular - 1. My past 3 trips here the person taking orders doesn't know what light cream/sugar means. I get larges with 1 sugar 2 creams, 3 creams 1 sugar, and 1 cream 1 sugar.
  • JP
    Julia Cooper (Gamma Phi)
    Sep 18, 2025
    1.0
    Walk-up or drive-through. I was surprised by that and was really hoping to go INSIDE and order. I had to wait a while because the guy before me was just talking to people in there and we had no time, so we just drove through. Not what I'd expect at a DD.