Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Palmyra, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
288 reviews
5 stars
136
4 stars
63
3 stars
26
2 stars
19
1 star
44
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly, others are reported as rude and unhelpful.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with larger orders and specific drink requests.
Speed of Service
Numerous reviews mention slow service, especially during busy times, leading to long wait times in the drive-thru.
Cleanliness
Several customers noted cleanliness issues, particularly in the bathrooms and overall store condition.
Product Quality
While some customers enjoy the coffee and donuts, there are complaints about inconsistent quality and availability of items.
- RCrebecca clarkOct 13, 20255.0I like the ladies here they work hard and people should be nicer to them.
- BTBETTY TADESSEOct 7, 20252.0Bored and disrespectful customer service people there. Kindness don't cost you any donut.
- BABetty AnoreOct 7, 20252.0I wish I asked her name but the lady who took our order in Octiber 6/25 arround 3p.m was an absolute rude person I ever faced....first the speaker was not clear so we couldn't hear her so she got mad by that and told us yo pull in the next window without finishing placing our order....ok so I thought she will continue receiving our order in the next window just for her not even to care and when I asked her if there are cold drinks I can order....with a big ugly attitude she wasn't willing to tell us. I know this comment my not be helpful to the management if I don't have her name but if the management cares and train their customer service people POLITENESS will be awesome. I gave 2 stars cause of the location and the coffee is ok.
- CDChad DodsworthSep 27, 20252.0The staff here are always friendly, but unfortunately they almost never get our order right. Every larger order of more than 2 items is often missing or incorrect, which makes it frustrating even though the service is polite.
- KLKathleen LarssonSep 6, 20255.0Very friendly and thorough.