JC
Jessica Chatteram
May 24, 2025
If I could give negative stars, I would! The “manager” here rang my order under his employee so I do not have his name. I would never come here again. We walked in and not a single person greeted us, even after the manager made eye contact with me. After I call for his attention, he took my order and walked away, forgetting that I still had 2 other people waiting to order. After he FINALLY took her order, he made my order wrong. I ordered loaded hash browns, 3 ingredients, hash browns, cheese and bacon. He put a lid on the cup and gave me 6 hash browns and 2 tiny pieces of bacon, no cheese. I asked him about the cheese he said he had none, so I asked why he wasn’t honest with me and told me they didn’t have the ingredients before taking my payment. He had the audacity to give me an attitude. I asked for a refund and he did not know how to process a refund. He kept demanding I give him my bank card, I paid via Apple Pay, I cannot give a card. I explained this to him multiple times and he kept talking to me like I was the problem and demanding my card. He never gave me my refund them stormed into the back, when he came out, surprise…he has queso for my order I no longer wanted my order and just wanted my refund. I left and told him to credit my refund to the customer who was waiting behind me, he refused to do so and still never issued my refund. Horrible
Service! I went back in for a copy of my receipt and he threw it in the trash, I asked him to reprint, he said he has no way of doing that, which I know is a lie. This store is the absolute worst! I left again without my refund and told him how incompetent he is. This manager needs to be trained pr fired, if he happens to be the franchise owner, he is a disgrace to all Dunkin locations.