Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, long wait times, and incorrect orders.
Product Quality
Several reviews mention issues with food quality, including stale donuts, incorrect drink orders, and poorly prepared food items.
Cleanliness and Maintenance
Customers have noted cleanliness issues and poor maintenance of the drive-thru area, including potholes and unkempt surroundings.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and excellent service, highlighting that there are positive experiences to be had.
Operational Issues
There are complaints about the store's operational hours and efficiency, including early closures and delays in fulfilling orders.