Dunkin'

Reviews

• SC

  Sally Collura

  Sep 6, 2025
  5.0
  My coffee clutch group meets every Sunday after Mass and we are able to enjoy morning coffee and catch up before we begin our week. A great meeting place and always has been where friends meet up on a regular basis
• BK

  Bayhas Kana

  Aug 12, 2025
  5.0
  Decent service
• KK

  Kevin

  Jul 24, 2025
  1.0
  I’ve had multiple mobile orders from this location where an item was missing — usually something simple like a donut. Most recently, I ordered two items, but only one was on the pickup counter. My mom, who doesn’t speak much English, went to pick it up and ended up in a really uncomfortable situation when the staff insisted the order was complete. She was flustered and embarrassed in front of other customers. I went in shortly after to explain the issue — not just that day’s mistake, but that it’s happened multiple times. Instead of owning up to it, the employee avoided responsibility and the manager gave excuses like “we can’t always get to the donuts,” which doesn’t really make sense when the sandwich was already made. The manager only apologized after I specifically asked for one, and I had to request compensation for the repeated mistakes myself. Also, when I asked for an apology for my mom — who was clearly upset and embarrassed — the manager wouldn’t allow the employee to say anything. That made the whole thing feel even more dismissive. I get that mistakes happen, but this wasn’t a one-time thing — and the way it was handled was disappointing. A little accountability and better customer service would go a long way.
• RM

  Richard Mazzola

  Jul 8, 2025
  5.0
  One of our favorite Dunkins in Waltham. Good coffee, good service.☕️
• AM

  Ana Claudia MP

  Sep 21, 2019
  5.0
  Wonderful