Dunkin'

3.6
34 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
222 W. Merchandise Mart Plz, Chicago, IL
60654, United States

Hours

Reviews

3.6
34 reviews
5 stars
18
4 stars
3
3 stars
2
2 stars
3
1 star
8
  • JD
    Julian Demorest
    Oct 14, 2025
    5.0
    Angela works so extremely hard and deserves the recognition. Angela delivers concise and authentic service and is the only reason I continue to frequent this specific Dunkin location. Angela is the best!!!!
  • EM
    Ekow Mensah
    Sep 23, 2025
    1.0
    This has to be the worst Dunkin I've been to. Im not sure how you make ordering a coffee and a donut more complicated. There is always a line 5 deep with nobody stepping up to serve anyone...and when you do they ask you to detail our how much milk and sugar you want in your coffee (if I order a coffee milk and sugar every other Dunkin in the world just make it ..no more questions). The kiosks are overly complicated and slow everything down and they don't make simple coffee orders quickly to go...you get stuck behind the people ordering pumpkin lattes with oat milk.... The only upside is 50% of the time I just leave and save the calories.
  • RB
    R B
    Jul 25, 2025
    5.0
    Very nice staff and always tasty tots and donuts
  • DH
    Dawn Hamor
    May 15, 2025
    2.0
    Hi, wanted people know about my experience here. So, I work in the building. I have coffee everyday and Will not be going back to this location. Until, they hire a new person to work afternoon/evenings this person just recently got hired and very very slow and rude to add to it. They just remodeled and they hired this new person the other people were much better I will not be going back there even though it's convenient until they hire someone new or I will just find a new location to go to. Even though it's convenient for me since I work there in the building. It took this person 20 minutes to make a simple item and still did it wrong, and was rude about. I didn't even get my item so I was upset and I just left So, yeah sad and I seen a lot of other people frustrated also and this is my review my experience wanted to share it also this is not the first time with this new person it's been like five so I give up with this person at this point. I will not be using any names but, if you go there I'm sure you'll see if your order takes forever for one simple item smh and it's not even busy you'll know who it is shaking my head poor service. 👎
  • AA
    Atum Amen
    Jun 27, 2016
    1.0
    My experience was horrible nobody wanted to take my order and then they argued in front of my face about making my sandwich and called me the N word in Spanish n I definitely will be making a call n report to their corporate office worst interactions I have ever had at a DD