Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
If I had the choice to give zero stars i would! The worst Dunkin I’ve ever been to. The staff is rude, you stand around for a good 10 mins while your cup (iced) is sitting on the countertop waiting for the coffee to be put in it. I ordered a TOASTED bagel with extra cream cheese. The bagel was put through the “toaster” came out untoasted. I ordered EXTRA cream cheese, watched her out minimal on. Told the lady i paid for extra and she rolled her eyes to take the bagel out and put minimal on the other half. This is not the first time for the laziness and rudeness of the staff. I will not be back to this location. Never have i ever been so disgusted in a location.
SM
Sapphire Majors
Jul 24, 2025
1.0
I come to this particular location maybe 4-5 x a week and order the same thing. Yes the staff has been very much a recolving door kinda experience now a days so i dont expect them to know me or my order anymore. Inwent yesterday teying to get me and my daughters our USUAL order, me a caramel vraze latte and them ice milk with vanilla syrup (because obviously im not giving my children caffine and they dont even like the decaf so it made no sense getting them a latte.) ive never had a problem before and usually pay a little less than i do for a latte. Well yesterday they flat out refused to let me order unless i wanted to pay latte price for a cup of ice milk. I explained kindly and patiently. I could see they were young and not well versed on customer service. I could also see they wanted to do the absolute bare minimum. They were all dismissive huffing and puffing telling me "theres no button" for a drink i get 4x a week. I see why its a revilving door of employees and i will not be returning to this location strictly because of the lack of customer service.
SM
shekema mitchell
Jul 3, 2025
1.0
If you like bugs in your food and want to be inconvenienced to receive a refund by having to go back to the store on a day that a specific manager is on duty order here.
NK
Naveen kumar
Jul 2, 2025
1.0
I placed an original blend and I drink on many other different locations but in this location the worst coffee no taste no sugar at all I recommend not to go and I placed another issue who coming after me get first coffee than mobile order
Damn
JO
Josh Oliver
Apr 27, 2025
1.0
Review as a delivery driver. No one ever seems to pay attention to customers or drivers. You're constantly ignored. They don't ask about what order you're picking up, they just hand you random orders and it's up to you to sort them. Almost every in the is incredibly rude as well.