Dunkin'

Reviews

• BR

  Brandon Robare

  today
  5.0
  Very nice staff and good spot to study and meet with friends
• JS

  Julianna Schuler

  6 days ago
  2.0
  This Dunkin used to be good, however, there have been serious issues with it recently. Many times in the past few months, there have been long waits for in store orders, burnt food, straight up out of something and not informing 20+ minutes while we wait, needing to pull to the curb, etc. Today specifically, I visited around 12pm with my friend, we placed our orders in the drive through. We pulled up and the worker at the window wasn't very pleasant to start with. After we told her we had two orders and paid, she handed us our donuts then disappeared. Then, another worker came up and asked if we were waiting on drinks. She was very nice! I got handed my drink, which was actually placed after my friend's, so we still had to wait on hers. At this point we have been sitting at the window for maybe 3-5 minutes. The first worker came back, and my friend politely asked about her drink, and when she got her drink, handed it to my friend and said "HERE.". How rude! I never leave negative reviews for places because I have worked retail and I understand that it can be hard and stressful, but this interaction was enough that I felt the need to. TLDR: If you go to Kent State, drive to the Dunkin by Mike's Place instead of this one. It is usually more consistent and the workers are all kind. The silver lining today was the drink was good, but I can't say that for every visit.
• BV

  Becca Vasilliu

  Oct 6, 2025
  1.0
  Got a large iced chai latte paid then when handed the drink it was half full and they told me corporate policy said they can’t fill it up bc I got less ice. I paid like 5 dollars for that drink for it to be half full? No thanks. Will no longer be going there!!
• JB

  Josh Bolender

  Oct 1, 2025
  1.0
  Went in 10/1/25 at 11:50-12 and watched the worker that pulls the coffee lever whipped off the cold foam off my mouth piece so I had ask for a new lid. But not before waiting for ever to get my dink because she went back to doing nothing after completing the order. All that and not to mention how often I watched her press the lids against her body to grab it better. Like it was just gross... Everyone else was cool.
• EH

  Emily Herbert

  Sep 25, 2025
  5.0
  The customer service is really friendly and eager to help out. I had a order mix up and they went above and beyond to fix my order! I really appreciate the manager's friendly communication.