Dunkin'

Reviews

• EV

  Erica V.

  Oct 16, 2025
  1.0
  What I loved was the mango refresher and the breakfast sandwich with turkey sausage, egg and cheese on the english muffin that I ordered. What I didn't love was the HORRIBLE customer service I received upon entering from a young African American man. I explained to him the drink I wanted (I forgot the name) and he said, "I have no idea what you're talking about," and walked away to the back. His very sweet and courteous employee (I didn't get her name) took over and helped me order the drink I forgot the name of. I told her he was very rude and should NOT be working in customer service and she agreed and said he is, "difficult" to work with. I've worked in customer service for 25 years and was bewildered your company allows your employees to treat customers that way. I was not given a receipt to scan a qr code to enter my review directly either.
• JU

  Jamie Unknown

  Oct 14, 2025
  1.0
  Ordered online. More than once (5 times to be precise over $120 in orders I've had to give it throw away) I've called and they have messed up my order. They tried blaming Uber Eats for them screwing up my order (I ordered without cheese and there was clearly cheese on my order) I know that the delivery driver has nothing to do with the staff being incompetent. When I called the girl said there is nothing that they can do. Order somewhere else, they'll get it right. If I could give zero stars I would. Never ordering from this location again
• AT

  Amber Triplett

  Sep 28, 2025
  1.0
  The service at this Dunkin' Donuts is BEYOND DISRESPECTFUL! If you want to make any customizations to your order, be prepared to deal with attitudes! This facility is ran by rude children, who clearly hate their jobs and the customers they serve. After being provided with rude service, I was only given one of my drinks. I wait at the window and get met with a female with a horrible attitude! While I am trying to explain that I am waiting for my drink, she yells at me and snatches the receipt! Instead of her changing her attitude because she was clearly wrong, since she hadn't given me both my drinks, she doubles down! Slams the door in my face while saying rude things! I was beyond pissed and wanted my money back, but decided to drive away to not cause a further scene! This crew needs to be trained on customer service!
• AH

  Alberto Hernandez

  Sep 22, 2025
  3.0
  Firstly, I've been to this place many times before. On this occasion service was subpar. I've always known fast food service can be inconsistent because of employee turn around and commitment. I'm not expecting 5 Star service but at the very least a neutral demeanor would suffice. The drive through lady seemed agitated that I was ordering food and when we politely asked her to add more creamer to our coffee [it had a miniscule amount] she did not seem happy. I get it we all have bad days, but this was unwelcoming. Even after all that, there were other things wrong with the order, we just decided to leave. We may give this place another chance but not anytime soon.
• KW

  Kris Wehr

  Jul 25, 2025
  5.0
  I normally drink starbucks but I wanted something different. Im SO happy I stopped . I got a strawberry dragon fruit lemonade refresher & a apple pie . My drink was SO delicious & my apple pie was so warm & yummy . Big shout out to Kimberly for all her help . She was so kind & helpful .