Dunkin'

Reviews

• SS

  Swit

  Sep 5, 2025
  1.0
  I’m a frequent Dunkin' customer, as I travel for work and stop by whenever I see one on the road. I’ve been visiting this location for a while, and I can usually tell when a new hire is being trained. On Thursday morning, a young woman wearing glasses and a long skirt (the best way I can describe her) took my order. She mentioned she was still in training and didn’t know the system completely yet. She politely asked for a moment to figure it out, entered my order correctly, and was about to take my payment when another worker rudely intervened, saying she’d handle it instead. The new hire had already entered everything, but no one had stepped in to help her. She stepped aside to make drinks, and the other worker took over. I also witnessed another situation where a new hire was about to make a drink, but a different employee loudly told a colleague, “Make the coffee, because I don’t think she can.” I spent about 15 minutes in the store, waiting for my food and coffee, and saw multiple uncomfortable interactions like this. I know Dunkin’ is a staple in America, and while I love the coffee, it’s the customer service that really counts. It didn’t sit well with me to see how the new hire was treated, especially when no one offered her any support.
• SL

  Sarah L

  Jun 4, 2025
  5.0
  They’ve done a good job keeping up with this Dunkin and the staff, while not giddy, are very nice
• NM

  Nicole Moschini

  May 28, 2025
  5.0
  This Medway Summer Street location has cruellers almost all day!! Never mind their coffee is always fresh and never old or bitter. And the service is phenomenal. Hope that you are greeted by Cassondra, she's the best and genuinely cares about your order! 🩵💜🩷 Caleb is also a wonderful team member at this location where he helps make everything run smoothly with great communication to his other employees, priceless quality. 🤌🏼☕
• ME

  Marco Estevam

  Apr 21, 2021
  5.0
  Quick and correct