Dunkin'

Reviews

• NB

  Nikerah b

  Oct 12, 2025
  1.0
  10/12/ 25 went around 10 this morning and everything we got back was burnt spend $31 just for it all to be bad
• KF

  Kim Friedman

  Aug 23, 2025
  1.0
  Just went through the drive-through. No one spoke to me at the order station which I was parked at for about 2+ minutes waiting. When the car in front me knew that was at the front window left, I went forward naturally assuming maybe the ordering station was broken or something. I then heard the person behind me getting helped. At the window I told them how no one came on the speaking to take my order and they told me to drive back around to order! What! I just waited in line and no one helped me. Then the window guy said he would only help if it was an easy order. I will never go to this Dunkin again!
• ZR

  Zareen Raza-Sohail

  Aug 20, 2025
  3.0
  I am the scarf lady that has been a repeat customer for 4 years. I have been a diligent customer for the last 3 months in which I have ordered a medium cold brew and an egg and cheese wrap. Today I was lied to after I asked if what I was given is Iced Coffee or a Cold Brew. I can taste the difference! She immediately said it was cold brew. I let it go, but now you have this review. I have worked retail at a coffee shop and at minimum I get the same thing 3-4 days a week. The cold brew was my pick me up before work. My thing to look forward to and today you ruined the experience. Please educate yourself. Iced Coffee is more acidic and bitter. Cold brew is smoother, sweeter and less acidic. Any coffee shop person should be trained in what each drink tastes like and why the process by which it is made ends up in a different flavor profile. At minimum, from a service point have the decency to not lie to my face. If you are out of cold brew, just say it. That extra few dollars you made now may cost you more in the long run. I don't think I'm coming here for a while. There are 2 other Dunkins on my way I can go to.
• HH

  Hilina Hailu

  Aug 13, 2025
  1.0
  Today, my boyfriend and I went to Dunkin’ Donuts to order a hot oat latte and hash browns. Since we didn’t have much time, we went through the drive-thru. When ordering, we clearly said multiply by time because we just wanna make sure we wanted a hot oat latte and to add one pump of brown sugar. The customer service could use improvement, especially with good listening and clear communication. I don’t want to judge, but compared to other Dunkin’ Donuts locations where the latte is hot and tastes great, this one was disappointing. To tell the truth, we were not happy with this Dunkin’ Donuts location. After eating the hash browns, I felt nauseous and unwell. The overall experience left me with a bad feeling. When we ordered, we asked for a hot oat latte with one pump of brown sugar, but we were given regular milk instead. My boyfriend explained that I’m fasting and can’t have regular milk. The drink was replaced, but it still came cold, and the cup didn’t have the usual sticker showing the drink details. The hash browns were also cold, overcooked, and almost burnt—very different from how they usually are at other locations. The customer service here needs improvement, especially in listening carefully and ensuring orders are made correctly.
• KH

  Kenia Hernandez

  Jun 5, 2025
  1.0
  This Lady assisted me at the drive thru . I explained to her that I had purchased a drink at clarksburg location and they had made me drink wrong if they would please be able to add an extra scoop of matcha . At first she said yes on the speaker, when I arrive at the window she told me no because I did not give her location any money . As someone who has worked at Dunkin’ Donuts before my first thought would be to make the customers drink correctly (customer satisfaction) regardless of which Dunkin’ Donuts they went to. I asked her is this a different company from Dunkin’ Donuts ? Why wouldn’t you want to satisfy a customer so they can come back to this location ?. Someone like this should not be taking orders for customers. She has a nasty attitude.