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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Westfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
I’m a loyal Dunkin’ mobile-order veteran — I hit send, walk in, grab my coffee and sandwich, and get on with life. Easy. Efficient. Beautiful.
But not today.
I stroll in, see my receipt front and center in front of order #4, and right behind it — a bag. My bag. Or so I thought. As I reach for it, the lady behind the counter snaps, “Don’t grab the bag, I was going to hand you your bag!”
Okay, no problem. Except she keeps muttering about it like I just tried to rob Fort Knox. I’m standing there wondering if I need a permit to pick up a breakfast sandwich now.
I’m all for “America Runs on Dunkin’,” but apparently this one runs on attitude.
There’s another Dunkin’ a half mile away, and guess what? That’s where I’ll be running next time. Because I don’t have time for poor customer service before caffeine — that’s just cruel.
MV
Melissa Vasquez
Oct 12, 2025
5.0
Staff were friendly and food was very good and worth the price.
JD
John D
Oct 11, 2025
2.0
I go to this Dunkin’ Donuts almost every Saturday and today the girl took my order for a dozen donuts and then she went outside to talk to her friend. I asked the lady behind the counter, is she going to make my order and she said she’ll be back in a minute, the lady behind the counter had to complete my order and the girl didn’t even come back inside before I left. She was outside talking to her friend. I have never had bad service here before so unfortunately today was not a good day!
To Dunkin’ Donuts this happened just before 8 AM if you look at your cameras, you’ll see exactly what I’m talking about.
RE
Ron Eddy
Sep 23, 2025
4.0
It was an ok experience. They need to direct people with large orders inside so commuters can get in and out on their way to work from 7a to 9a. A 20 minute wait is crazy!
KB
Karen Brannon
Sep 13, 2025
5.0
Best Dunkin I have been to, really. The food is always delicious and hot.