Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Ocoee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
621 reviews
5 stars
252
4 stars
88
3 stars
61
2 stars
49
1 star
171
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlight poor customer service, including rudeness and lack of attention from staff.
Wait Times
Customers consistently report long wait times both in-store and at the drive-thru, often exceeding reasonable limits.
Order Accuracy
Many customers experienced issues with incorrect orders and poor food quality, leading to dissatisfaction.
Staffing Issues
Frequent mentions of being understaffed, resulting in slow service and overwhelmed employees.
Food Quality
While some customers enjoyed the food, there are significant complaints about stale or poorly prepared items.
- LJLouis James5 days ago1.0Three items were ordered a drink and two sandwiches and they took 42 minutes to get me the order for those three items and there were people who came in way after me ordered and got their order before me prioritizing the people who order first should be the main goal in this case it wasn’t I used to love coming in here, but not anymore.
- MCMarcid COct 27, 20251.0BAD!!! They keep you waiting and they never come in the front to take your order . Horrible customer service!!
- JMJulius MawoussiOct 4, 20251.0I’m not sure what’s going on at Dunkin lately, but at two separate locations I’ve asked for a Chai with no ice because it waters the drink down and both times I was told, “It’s our policy, you have to have ice.” That makes absolutely no sense. I politely explained that I didn’t want ice, and the employee still insisted while being dismissive. If that really is a policy, it’s a pretty ridiculous one, and if it’s not, the customer service needs some serious improvement.
- JRJason RSep 29, 20251.0Not even sure where to start because this store has a lot of problems. First of all for some reason I can never order the sourdough breakfast sandwich here because it says they don’t have bacon for it yet all the other sandwiches that come with bacon are available with it. All the tables inside the dining area are wobbly and dirty 24/7. The employees are extremely slow here and it always takes forever to receive your order. Lastly, out of all Dunkin’s I’ve ever been to(and I’ve been to a lot) this one requires a key to use the bathroom, which I consider an inconvenience.
- DADayana AzuajeSep 5, 20251.0El servicio es terrible, el tiempo que te hacen esperar es excesivo y ni siquiera validan tu pedido, el personal está frente a ti y no siquiera te mira o te pregunta. Casi debes hacer magia para captar su atención.