Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Caldwell, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
407 reviews
5 stars
193
4 stars
92
3 stars
35
2 stars
18
1 star
69
What are people saying?
AI-generated from customer reviews
Service Quality
Numerous reviews indicate poor service, with many customers experiencing rude behavior from staff and frequent order mistakes.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including wrong drinks and missing items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and issues with food preparation.
Staff Attitude
Many customers noted that staff members, particularly older employees, displayed unprofessional and rude behavior.
Coffee Quality
Feedback on coffee quality is mixed, with some customers enjoying it while others complained about it being poorly made or tasting off.
- MWMARY WALSH6 days ago1.0Too bad there is not a zero star rating. Went in Friday night (around 545pm) for hot tea. Same as I get everyday near my office. (large hot tea with 2 milk, 2 cream, 2 stevia. I usually have my own stevia). Paid for it. Left $1 tip. When I got it, it was almost black so I asked if I could get more milk or cream. The jerk guy who was there (along with some very tiny woman) got very angry with me and he insisted that they did it correctly. He didn't like my reaction and mumbled something stupid like he would charge me for more milk/cream. Are you kidding? I got rightfully very angry. I reminded them that I left a $1 tip. After much back and forth, finally, the woman gave me 3 creams to go. They basically told me to get out of there. Then, I saw their other reviews. So many 1 star ratings. One woman had paper in her meal. Other stories were awful. Forgot to mention that they are the only Dunkin Donuts that makes you take a key to get into the bathroom. They are in a strip mall and now I know why they don't get much traffic. DON'T EVEN GO THERE. BEYOND AWFUL AND NASTY.
- MTMark ThompsonOct 27, 20255.0Good DD 's, won't disappoint !
- ESElizabeth SaccuratoOct 18, 20254.0Coffee for the ride home from Caldwell to South Amboy
- GSGevher Sevde SahinSep 30, 20251.0Disgusting place with the laziest and most unprofessional workers. The guy doesn’t know what he is doing. And his bare fingers are in the drinks 🤮
- KKKSep 22, 20251.0Dunkin is suppose to be a quick run, in and out. But here if you go there between open til about 1 or 2 pm you gonna wait forever for what you order. They new younger staff, they have three old ladies working there, that get confused often. They don't make the orders in order. But they will make your order before everyone else's of you speak Spanish. If you want to sit down to enjoy your order you can't cause all the tables are occupied by people waiting for their order too long