Dunkin'

Reviews

• DH

  Dakota Howard

  Oct 4, 2025
  1.0
  Absolute horrible service. For 5 Saturdays straight I've tried to get my son and his football team football donuts. The first 2 Saturdays I was told they will have them next weekend. The next Saturday I was told they would have them the next week but should call ahead of time to pre-order them. So my wife called last Friday evening to order Saturday and we were told they are not in season until March..... basketball season. Went in Saturday was told to preorder again so we did for 7:30 am today. Go this morning and they won't be ready until noon. Get different donuts today and the whole order is wrong. Very poorly ran store.
• CB

  christine benjamin

  Sep 27, 2025
  1.0
  I would give it zero stars if it were an option. My husband special ordered decorated donuts, NFL themed. They were to be pre-paid. He picked them up today and they were hideous! Sloppy, not even close to anything NFL and I didn't know what team was supposed to be mine. Lol...The donuts were also dry, flavorless and just gross. DO NOT TRY THIS SERVICE AT THIS PARTICULAR ESTABLISHMENT!! Save your money and buy gas station donuts. So disappointed in the low quality, zero effort put into this. Excitement turned to never-again immediately. 🖤🙄
• BE

  Big ERN

  Sep 21, 2025
  1.0
  This is hands down the worst Dunkin location in this whole area. 4 out of the 5 times I visited this location they were "out of" Vanilla Cream doughnuts. The crazy part of this whole scenario is the one time they actually decided to make Vanilla Cream doughnuts I ordered a dozen of them for the youth group, and the cashier had the audacity to tell me she can only sell me 6 Vanilla Cream doughnuts, even though I could clearly see a whole tray of Vanilla Cream doughnuts right behind this young lady. She told me she could sell me all these other doughnuts that I had zero desire to buy. Apparently at this location they tell you what doughnuts you want. Mind you, I'm not showing up right before closing, or even in the afternoon. Every time I went there it was between 9 and 10 o'clock in the morning on Saturday or Sunday. Like seriously what is going on? I guess they figure the customers will just settle for the nasty cake doughnuts they seem to have no problem making. There's really no reason to go here considering Parlor Doughnuts is literally across the street from there, or you can go a short distance down Illinois road and get some Amish crack doughnuts at Rise N Roll. I've never had an issue at any other Dunkin location in the city, which leads me to believe this is a management problem at this particular location. Will this toxic culture ever change? I won't know cause I won't be coming back.
• JM

  Johnnie Mac

  Sep 13, 2025
  1.0
  I got to wear my coffee this morning! Cause whoever handed it to me didn't make sure the lid was on! So when I went to get it out of the cup holder the cup folded filling my croch with coffee and creamer. Thanks for the wonderful start to my day
• KK

  Kimberly King

  Sep 12, 2025
  1.0
  Slow. Prepare to wait 20 minutes for your experience and wait 10 minutes in the line.