AM
Angela Major
Sep 7, 2025
I really wish this wasn’t a one-star review, but unfortunately, that’s exactly the kind of service we received today.
From the moment we pulled up to place our order, things started going downhill. When we arrived at the window to pay, the employee who opened it looked visibly ill—she grabbed the top of her shirt to cough into it and appeared like she was about to throw up. Despite this, she continued handling orders and handed our payment back while still coughing.
After being told to pull forward, the food that was brought out was clearly not the $26 worth we had paid for. I went inside and laid everything out on the counter, explaining what was wrong to a young man working there. While I was doing that, the same sick woman walked by again, coughing and throwing her hands in the air, saying something like, “I guess they got avocado toast and other stuff.”
The young man took the incorrect order to a woman in a black shirt—presumably the manager—who confirmed someone got the wrong bag. She then said, “If they come back, give them this,” even though I had already unpacked the food on the counter. Eventually, they remade the order correctly.
While I appreciate that they fixed the mistake, the overall experience was awful. The disorganization, lack of professionalism, and especially the visibly sick employee handling food and money, make me seriously concerned about the health and safety of anyone visiting this Dunkin' today