Service Quality
Customers reported inconsistent service quality, with some experiencing long wait times and order inaccuracies, while others praised the friendly and efficient staff.
Cleanliness
Feedback highlighted cleanliness issues, with some customers noting a dirty environment and concerns about the presence of homeless individuals inside and outside the store.
Product Quality
While many enjoyed the coffee and food, there were complaints about the quality of certain items, including cold drinks and poorly prepared food.
Atmosphere
The atmosphere received mixed reviews, with some customers appreciating the vibe and location, while others felt uncomfortable due to loitering and the presence of homeless individuals.
Mobile Ordering
The mobile app was frequently mentioned as a convenient option, but there were complaints about delays and order accuracy when using it.