Dunkin'

Reviews

• FH

  Fran Hanvey

  today
  5.0
  Cassie was a very polite person and very cheerful ty for a good experience
• ME

  Maribel Eusebio

  today
  5.0
  Casey Thank you for your wonderful service..
• MM

  Moe Moinos

  4 days ago
  1.0
  Not a good service .
• CG

  Chelsea German

  Oct 15, 2025
  1.0
  The “manager” Kassie (she even spelled her name for me when I asked for it for this complaint) was by far the most unprofessional and rude employee I have ever encountered. While I was trying to order my coffee, she insisted the drink I wanted “no longer existed.” When I tried describing it, she was dismissive and belittling, telling me it was discontinued. To make it worse, she repeatedly put the speaker on mute while I was trying to talk, and then carried on a personal conversation with another employee about their vacation leaving me stuck at the speaker. When she finally returned, I had to clarify if she was even speaking to me. She then handed the order over to another employee, Ms. P, who was polite, professional, and immediately confirmed that the drink I wanted is still on the menu—not discontinued. At the payment window, Kassie told me she “didn’t want to be bothered” and that she wasn’t “dealing with me,” and asked another employee to take my payment. Then she abruptly changed her mind and tried to take the payment anyway. At that point, I requested Ms. P complete the transaction instead, since Kassie had already made it clear she didn’t want to provide service. This was an extremely unpleasant and unprofessional experience. Kassie clearly needs serious customer service training or perhaps should reconsider working in a customer-facing role at all. On the other hand, Ms. P absolutely saved the experience and deserves recognition. ⭐ Ms. P: 5-star service! I sincerely hope she gets a raise for salvaging my visit. ⭐ Kassie: If I could leave 0 stars, I would.
• JG

  Jorge Garcia

  Oct 14, 2025
  1.0
  Had mold in my food… you can see the bottom of the egg greenish blue.