Dunkin'

Reviews

• AP

  Aurea “Esther” Powell

  Oct 3, 2025
  1.0
  I dislike giving bad reviews as I try to see the best in everything however I am leaving one today regarding a recurring issue with this particular location on West Colonial Drive and to address the unprofessional conduct of the morning manager, Cynthia. On my past five visits, the staff has consistently failed to correctly prepare my mobile orders. The most common error involves my decaf coffee with oat milk, which I have received as a watered-down black coffee on multiple occasions. During my most recent visit, when my order was incorrect, I politely brought the issue to the attention of the drive-thru attendant. The manager, Cynthia, then intervened. • She approached the situation in a rude and dismissive manner. • She repeatedly interrupted me, preventing me from explaining the situation. • She incorrectly claimed my order was placed incorrectly, even when I offered to show her the details on my app. • Her response to the complaint was a second poorly prepared coffee, and she attempted to rush me through the drive-thru without resolving the issue properly. This pattern of service failure and a manager's hostile response to a polite customer complaint is unacceptable. This individual requires retraining in customer service and conflict resolution. I will not be returning to this location and do not recommend anyone to this location due to her horrible service. .
• DV

  Darling Valdez

  Sep 2, 2025
  5.0
  We were traveling from Tampa and got breakfast at this amazing location with great service and the most friendly people. Mrs C and her team are the best in customer service . Keep it up guys !!!!
• TT

  Ty

  Aug 22, 2025
  1.0
  Terrible experience. The lady at the window was very rude. I had an item shown on the Dunkin app and she told me that they didn’t have it and that she didn’t know what it was. Once I made it to the window, I only got one item and was asked by the same lady “what are you still doing here? Do you need something”. As well they got my order wrong. I ordered a bacon egg and cheese and got a cream cheese bagel. Also I ordered pumpkin munchkins and received a variety of munchkins. 1/100 I would not recommend going back.
• KH

  Katherine Hirst

  Aug 15, 2025
  5.0
  The attendant was very polite and kind
• TM

  Tamara mason

  Aug 6, 2025
  2.0
  The $5 meal special is 1 sausage cut into halves, very small and not too good. Coffee is watered down. The ice coffee is just cream and sugar with ice and no coffee. The service is very poor! The big black lady in the drive thru is always rude and angry and never puts napkins in the bag.