Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Matthews, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Literally sat at the drive thru for over 15 minutes before someone came to the speaker. Never was acknowledged. Still sitting here currently waiting on someone to acknowledge me. This is wild and if staffing is this much of an issue why does the store open.Finally got someone on to take order and were out of everything I tried to order.
DC
Derrick Campbell
Oct 4, 2025
2.0
Horrible customer service!! First they took the order, idk what was wrong with the order in front of me but that took a whole 10 minutes in the drive thru. Then I get to the window and she says the complete wrong order and gets mad at me like I put it in the system. Mind you it’s after 3 and it’s happy hour special proceeds to ring up regular price. Ask for the recipe. Another attitude and switches her position with her coworker. Coworker takes over hands the wrong drink she gets mad. Looks at the other girl gets the correct drink order from her and finally gets it right. If they are to be dealing with customers they need to check themselves and attitudes when nobody did nothin wrong. Just because you having a bad day don’t put that on nobody or get out of the service industry. You never know who you coming in contact with and that service was not it. The crew on duty for Saturday, 10/4/25 at this location around 3pm needs to be retrained immediately and I hope neither are them are managers seriously
MD
Miles Davis
Oct 1, 2025
1.0
At around 11:30-11:50 today 10.1.25 I went to this location. The woman at the drive thru was EXTREMELY rude. She should NEVER be placed in front of people. She must’ve been raised by wolves. I left with nothing she was TERRIBLE.
JH
Jim Harrington
Sep 28, 2025
1.0
Worst place to go for coffee, never made right, always 15 min wait to get through the line every time in the morning almost 20 min wait for a coffee. Friendly people but Jesus make the coffees faster and get them out the window this is the worst place I’ve been for anything
AB
Angel Baide
Sep 28, 2025
5.0
When they say America runs on Dunkin, I live by it.
As a high driven individual, I need my coffee, cold brew, and a good bite.
Through their app, ordering ahead is phenomenal.
Also, their discounts once you’ve accumulated enough points? Amazing.
Best of the best!