Dunkin'

Reviews

• RN

  Rose Mary Nauful

  1 day ago
  1.0
  The inside of the store was so depressing. It was very dark. No wonder we were the only customers in there.
• LE

  Laz's Email

  Sep 30, 2025
  1.0
  I'm writing this after a truly awful experience at Dunkin' today, and frankly, I'm still shocked about it. As a working parent, I rely on my coffee, and I always grab a bag of brew at home Dunkin. I know exactly how it should taste, which is why I was surprised when the last bag I opened tasted stale and just plain bad. It had to have been a bad batch. So, I brought the bag and my receipt back to the store this afternoon, fully expecting a simple, no-fuss exchange. Nope. First, the employee at the counter was immediately rude, practically rolling their eyes when I explained the problem. They refused to help and called over the manager. That's when things went from bad to worse. The manager was even more dismissive and downright insulting. Despite me having the receipt and explaining that I buy this product all the time, they flat-out refused to exchange the coffee. They spoke to me with a tone that was completely unprofessional and acted like I was trying to pull a fast one. The absolute worst part? My daughter was standing right there and had to witness the manager's aggressive, rude talk. That's a memory no parent wants their kid to have—watching someone treat their parent like dirt over a bag of coffee. This isn't how you treat a loyal customer. I left with my bad coffee and I immediately opened a case on the Dunkin' app because that manager needs some serious customer service training. I work hard for my money, and I expect basic respect, especially when there's clearly an issue with a product. I won't be back to this location anytime soon. There's plenty of other places nearby to get coffee. No sense in giving any business to this Dunkin location. They simply are the rudest people I've met here in Greenville.
• CS

  Caroline Schumacher

  Sep 28, 2025
  1.0
  Ordered online at 851. Get to the store at 9 and only part of the order is done. Watch multiple orders go out and try to get the attention of an employee. He ignores me. Finally, the guy making the food (who seemed to be doing all the work) turns around and I ask for the rest of the order. He proceeds to take a plastic package out of a fridge/freezer. It had even been started. Not sure if they forgot or just hoped I would take what I had a leave without getting $6 of what was paid. Either way, I did get what I ordered but won’t be back to this location.
• CT

  Cheeky Tees

  Sep 2, 2025
  5.0
  Can’t go wrong with Dunkin’!! We love to get doughnuts as thank you gifts for clients!!
• CB

  Chad Barnes

  Sep 1, 2025
  5.0
  Quick service