Dunkin'

Reviews

• TW

  Tabetha Woods

  Oct 5, 2025
  3.0
  This location is always low on staff.
• GG

  G G.

  Sep 26, 2025
  1.0
  Worst customer service I’ve ever experienced at a Dunkin’. The girl working the window not only refused to make my drink with my choice of milk, but also pretended to be a manager just to try to get the name of the person who made my drink the day before. When I asked for her actual name or the REAL manager’s information, she flat-out refused. She also denied simple, reasonable requests — like making my hot chocolate at the temperature I asked for (every basic coffee shop can do this) or even selling me milk on the side (which I offered to pay for). This kind of dishonesty and refusal to provide even the most basic level of customer service is unacceptable. If this is the standard at this location, Dunkin’ should be embarrassed to have their name on it.
• GE

  G E.

  Sep 26, 2025
  1.0
  absolutely horrible service. the girl at the drive thru was extremely rude and unprofessional.
• IE

  I E

  Sep 25, 2025
  1.0
  Worst customer service ever. Went yesterday and simply ordered a hot chocolate… with almond milk… with a shot of espresso. It was like pulling teeth and my drink could not be made because I guess it’s too hard to make or because the employee was by herself which isn’t an excuse to be rude. I literally ordered this drink yesterday but apperently they’re under new management and that’s why I can’t get the drink I always order? When I asked for the manager she said there’s no manager available. When I asked for the managers WORK EMAIL she said she wasn’t giving out any personal information. When I asked for her name she said she wasn’t giving out any personal information and any information I want I can wait outside all night for because she’s not giving it to me. Yet when I told her I called the lohman location already then she gave me her managers email. Crazy how many hoops I had to loop through for a lousey drink. Customer service is absolute trash.
• JS

  Josh Sams

  Sep 13, 2025
  1.0
  Worst dunkin in town by far. They just straight up ignore u. I was waiting for one drink in my order. But 15 minutes still nothing . 2 of them just standing talking on phones. I asked where my drink was and oh it here still at the refresher place and not for me to grab. But go here if u want to be ignored. Drive to the other 2 dunkins before u come to this. I won't be back for a long time to see if they finally fixed the rude employees that every single one of them even the manager on duty to just straight ignore you