Dunkin'

Reviews

• JT

  Jarneisha Thomas

  Aug 23, 2025
  1.0
  This Dunkin’ location seems to get worse every time I visit. This is the closest one to my home but I’d rather drive the distance to East Palatka location because the service is better and they actually have product!
• RD

  Robin Deem

  Aug 11, 2025
  3.0
  Long wait, 3 employees, 1 at window. Not sure what the other 2 were doing standing around. Donut selection poor at best. No large cups available
• JS

  Jeff Sabotin

  Aug 9, 2025
  5.0
  Very good. They were a bit busy when I went but that is usually a good sign.
• RC

  Rick Cruz

  Aug 7, 2025
  4.0
  Service was quick not to friendly however its 540am so I'm not to friendly either lol besides that all was good
• AN

  Alisha Newlon

  Aug 4, 2025
  1.0
  Let me first say- I am not one to leave bad reviews for something petty, ever. I have given 5 star reviews for places that I have gone to before that have messed up my orders- forgot to take pickles off of a sandwich, never gave me the sauce that I asked for, forgot my drink, things like that... Mostly for 2 reasons: #1- The food was good, the service was quick and good, and if there was an error it was quickly and politely handled by the staff. #2- I've worked in many different fields, so I'm very understanding as to what a lot of employees have to deal with. And yes, I have worked in both the fast food and the customer service industries before... So believe me, I understand what these employees have to deal with on a daily basis... I get it, I really do. So with that being said, this is by far THE WORST DUNKIN DONUTS I have ever been to in my life. The next review has nothing to do with the food. This is about the service. I literally sat in the drivethru for 20+ min until I decided "Okay, well this line obviously isn't moving any time soon, and there's no one inside waiting, so I'll just park out front and go in instead..." Figuring that by time I got my order ( one cup of coffee) and got back to my car this line would probably still be here. So I parked my car, went inside, and... well... ..... I honestly would love to say that I got quick service, a great cup of coffee, and left with a smile on my face... but that would be so far from the truth.... Because sadly, not only did I never get my coffee, but I never got any service either. I went inside... only to stand at the counter for ANOTHER almost 20 minutes, and the whole time I was standing there, not one employee bothered to say a single word to me... Not even a simple- "We'll be right with you" Not a "Hold on for a minute, were really busy." Not a "Sorry, but it's gonna be just a few minutes." .....Nothing. And believe me, it's not that they didn't see me, they walked right past me, several of them glanced right at me... and not once person said a word. And I wasn't the only one being ignored at that! They had a line of cars piling up in the drive-thru, all the way around the building that wasn't moving one bit. Meanwhile, the entire time the employees were just in there joking around, laughing, carrying on, yelling back and forth to each other from the front counter to the back area, etc. I mean I was literally in awww at this point. And tbh, I was pissed. Not just for myself, but for the line of people waiting outside that had absolutely why they were waiting so long. I don't think I have ever once, in my entire 36 years on this planet, walked into an establishment that serves food or drinks and stood there at the counter with no one else in front of or behind me and not had a single employee say anything to me ... FOR ALMOST 20 MINUTES! Especially not at Dunkin. I've always had nothing but great experiences with Dunkin Donuts, and not just one, any, in many different cities, and states. So I just absolutely could not believe the way this ridiculously rude, lazy and completely oblivious staff were behaving. Sadly, I will never return to this place. It has been added to my list of Terrible Service Establishments.