Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Greenbelt, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
334 reviews
5 stars
171
4 stars
74
3 stars
23
2 stars
16
1 star
50
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and attentive, others are criticized for rudeness and lack of acknowledgment.
Order Accuracy
Many customers reported issues with incorrect orders, particularly in the drive-thru, leading to frustration and disappointment.
Food Quality
Several reviews mentioned poor food quality, including stale donuts and improperly prepared items, which detracted from the overall experience.
Cleanliness
The establishment is noted for its cleanliness, with some customers appreciating the tidy environment.
Operational Issues
Customers expressed concerns about inconsistent inventory, early closures, and long wait times, impacting their overall satisfaction.
- NBNastasia B6 days ago1.0Truly Disappointing Service, Operational Failures, and Extreme Delays I visited this location today and had, without exaggeration, the worst service experience I've ever had at a Dunkin'. The core issues were poor customer service and unacceptable operational failures: Poor Preparation & Missing Items: My order was prepared incorrectly, and upon inspection, items were missing. Rude and Unwelcoming Service: The two staff members working were rude, failed to greet customers, offered no smiles, and provided no apology for the errors. Unacceptable Refund Delay: When trying to process a refund for the errors, the staff did not know how to operate the system. I waited 23 minutes while they struggled, eventually requiring them to call a manager over the phone to complete the transaction. This level of operational incompetence is unacceptable. Dirty Environment: The dining area and service counter were visibly dirty. It is clear this location is understaffed and poorly trained, leading to a complete breakdown of service and cleanliness. This was a frustrating and disappointing experience.
- SCStephanie CookOct 22, 20255.0Everyone is always so nice, they always make my drink right which I truly appreciate lol. And never super busy.
- ACAlisha CookeSep 29, 20252.0Came to this location for a midday pick me up… and noticed that the cashier was handling money in food with gloves without changing them in between. Unsettling to see given the amount of viruses and illness that it’s going around right now.
- APAnnette PinkstonSep 27, 20255.0There may be long for drive thru but it sure goes FAST!!! Order is always correct and the staff is always friendly.
- DMDexter McDowellAug 25, 20252.0Unfortunately, this location has been consistently disappointing. Despite ordering ahead on the app, items are rarely prepared on time, leading to unnecessary delays. Additionally, they are frequently out of staple menu items such as glazed munchkins, which raises concerns about inventory management. Reliability and efficiency are key for a quick-service restaurant, and this Dunkin’ has not met those expectations.