Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.
Food Quality
Customers reported inconsistent food quality, with issues such as overcooked items, stale bagels, and incorrect orders.
Cleanliness
While some customers noted a clean store, others reported unsanitary conditions, particularly in restrooms.
Staff Attitude
Many reviews mentioned a lack of friendliness and warmth from staff, with some customers feeling disrespected or ignored.
Order Availability
Frequent complaints about being out of menu items, including donuts and other food items, were noted.