Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Smithfield, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
589 reviews
5 stars
297
4 stars
118
3 stars
61
2 stars
45
1 star
68
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise friendly and helpful service, others report rudeness and lack of attention.
Product Availability
Several customers expressed frustration over limited product availability, particularly donuts and coffee, leading to disappointment.
Cleanliness
Multiple reviews noted cleanliness issues in the store, including dirty bathrooms and unsanitary conditions for food display.
Order Accuracy
There are frequent complaints about incorrect orders and delays in service, with some customers receiving the wrong items or experiencing long wait times.
Coffee Quality
Many customers enjoy the coffee, describing it as consistently good, though some noted inconsistencies in preparation.
- JBJyotin Bham1 day ago3.0Routine customer service no smile no greetings.
- DGdaniel griffin5 days ago1.0Ordered on the app at 4:55pm. Showed up at 5:20. No one in line....and had to wait close to 10 minutes for my 2 drinks to be made.....and one of them was made wrong. Hot coffee instead of ice coffee. And when I told them, it took another 5 minutes and it was STILL done wrong. Label on the cup was correct...and they made it wrong....TWICE. 3 employees that I could see and 15 minutes to make 2 drinks and couldn't even do that correctly. Then given no receipt to boot. I'd love the franchise owner's phone number. Slowest Dunkin in the area.
- BSBrandon StancilSep 19, 20251.0Ordered a dozen donuts online. Arrived and was told none of the three varieties I paid for were in stock. Drove 20 min there and all they had in stock were blueberry muffins and old fashioned. Great job guys. When I asked to speak to manager they told the clerk to tell me I could apply for a refund on the app. Couldn’t be bothered to come to the front.
- LPLynn PulaskiJun 22, 20254.0Staff seemed a little overwhelmed when we got there. It took them about 10 minutes for 2 bagels w/cc . We asked for it in the side and one w/light cc we received bagels with ALOT of cc slathered on the bagel. Both were regular not light like my husband requested. He did not return it because he did not want wait.