Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Saint Charles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
217 reviews
5 stars
114
4 stars
44
3 stars
13
2 stars
10
1 star
36
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are criticized for rudeness and unprofessional behavior.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and missing components, leading to frustration.
Food Quality
Several reviews mentioned poor food quality, including stale items and incorrect preparation, which negatively impacted customer satisfaction.
Cleanliness
There are complaints about cleanliness, particularly in the dining area and bathrooms, with some customers noting dirty tables and floors.
Speed of Service
While some customers experienced quick service, others reported slow service, especially during busy times or due to understaffing.
- TSThomas SwansonOct 29, 20251.0I went through the drive thru at 5:30 Am this morning, to get a quick breakfast this morning. The person taking orders asked me what I wanted, but she stopped talking to me as soon as I started my order. I sat there for two minutes saying hello, but I didnt get a response. I pulled around and there wasn't anyone at the register, but as soon as I pulled off to the gas station down the street I saw them back to taking orders. This experience was very frustrating, because it feels like I was refused service without being notified with a good reason. This isn't the first time ive had an unpleasant experience going to this dunkin due to the service (same person taking orders every time in the early morning), but this is the worse. Definitely, will not be coming back to this location, due to the overall unprofessionalism of the morning staff.
- IIIt Is WHAT It IsSep 5, 20252.0This is what I just found in my loaded Hash Browns
- LELuis EstradaAug 29, 20251.0Salty ahh bagel, how do you make a bagel Salty
- JMJuarez MAug 25, 20251.0Worst Dunkin location in the area! I’m not even going to call them Baristas because they have no idea what they are doing here! Order is always messed up whether I do Mobil order or actually order myself. I don’t know why I keep giving them chance after chance thinking they gonna learn how to make a simple “Ice coffee”. Don’t waste your money or time!!!
- SQSarah QuestellAug 2, 20251.0Worst Dunkin we've ever been to. They were out of the syrup my husband wanted but they didn't know that until after we paid. They were out of plastic forks so my son had to eat his hot loaded potatoes with his fingers. Also I ordered a cookie dough frozen coffee and it just tasted like dark chocolate. I don't usually write bad reviews but this was a complete waste of money.