Dunkin'

Reviews

• JK

  James King

  3 days ago
  1.0
  Incorrect drink.
• DM

  Dezyrae McNeal

  4 days ago
  1.0
  Genuinely the worse Dunkin I’ve been to in Orlando. Customer service is horrible! This is my second time coming, and both times were bad. For both times, I was sent out the drive through to wait for my food. I literally only order an egg and cheese and hashbrowns… it doesn’t take 20 minutes to make that. ESPECIALLY, when I made a mobile order. According to “zaniya” there was no manager or shift lead for me to speak with. She asked “Chrystal” to come talk to me instead because I refused to leave without speaking with a manager. Chrystal was just as cold as zaniya was and said there’s nothing she can do about just getting a refund and to talk to the app about any issues. The last time I came, I was told to go inside and get my own lid because they gave me the wrong size. Mind you, that was a whole different employee. So clearly, someone needs to do better on the hiring process.
• KJ

  Kentra Johnson

  Oct 16, 2025
  1.0
  Asked about the snackin bacon being extremely chilled and was met with not the best customer service and sour face to match. Show empathy sometimes, people are spending their hard earned money on breakfast the least you could do is be empathetic and understanding.
• OJ

  Otis Johnson

  Oct 9, 2025
  1.0
  I’m there almost every morning and the quality is never the same. Sometimes I get 80% milk and 20% coffee and sometimes I get vice versa. That would be okay if I didn’t have to wait 20 minutes to get my coffee.
• DJ

  Dee J

  Sep 10, 2025
  1.0
  i come here a few times a week before work to get an iced coffee. so far i’ve only encountered one employee with manners, the rest are so rude. they don’t say please, thank you, have a nice day nothing! i’ll even thank them and they don’t say anything back? i guess being mannerless and miserable is a requirement to work here