Dunkin'

2.6
57 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
500 W Madison St, Chicago, IL
60661, United States

Hours

Reviews

2.6
57 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars
7
1 star
28
  • TA
    tamara aledwan
    Sep 23, 2025
    5.0
    the workers i see in the morning are always so kind!!
  • SM
    Sarai Miggins
    Aug 10, 2025
    1.0
    Found something very slimy in my drink. It was the texture of mucus. I hope no one spit in my drink. Ordered the limited time Blueberry breeze refresher. That is extremely disturbing. My top also had coffee on it. I don’t understand how an employee can grab a top that obviously has something spilled on it.
  • HB
    Hakim Beldjoudi
    Aug 1, 2025
    1.0
    If only I could give them negative stars. Avoid this place at all cost, you’d think you’ll be getting coffee and that’s it. WRONG, the horrible experience you’ll enjoy at this place will set the tone and haunt you for the rest of the day. Very rude people at the register, and hygiene ain’t their best quality either. Also, DO NOT buy packaged coffee, they never have it.
  • TF
    Theisha Frazier
    Jul 9, 2025
    2.0
    This is the 2nd time I've gone here for coffee and it wasn't made correctly. I order this same coffee from other dunkins and it's always sweet like i like it. For some reason this location skimps on pumps and I can tell the difference. I always get 4 pumps of sweetened swirls in my large coffees. Sometimes it's 1 flavor sometimes it's mixed. Today my coffee was lacking sweetness and I dont taste the brown sugar at all. The last coffee i got here was missing brown sugar syrup as well. If they dont have it, just tell me and I'll substitute. I dont appreciate being given a drink that knowingly incorrect. Also, this was an online order. My coffee was ready when I got there but my donuts were not. Like, how 🤔? I'll stick to the location at 555 w lake. They always make it right.
  • AQ
    Anam Q
    Jun 25, 2025
    1.0
    When requested to switch gloves for a non-meat/ vegetarian sandwich order, the lady making the sandwiches complained about how long it takes and banged utensils, and gave so much attitude for something which is very normal and other DDs do it without even asking. Terrible service.