Dunkin'

4.1
263 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Southbridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
386 E. Main St, Southbridge, MA
01550, United States

Hours

Reviews

4.1
263 reviews
5 stars
143
4 stars
58
3 stars
31
2 stars
6
1 star
25

What are people saying?

AI-generated from customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and efficient morning staff, while others report rude and inattentive afternoon employees.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food and Drink Quality

While many customers enjoy the coffee and food, there are reports of inconsistent drink preparation and food quality, including burnt coffee and dry donuts.

Cleanliness and Environment

The location is generally noted for being clean, but some customers express dissatisfaction with the atmosphere and staff behavior.

Speed of Service

Service speed varies, with some customers experiencing long wait times, particularly during busy hours, while others report quick and efficient service.
  • AS
    Ava Sargent
    Oct 20, 2025
    1.0
    Inconsistent. Same drink, yet very different.
  • BN
    Brooke Nietzel
    Oct 3, 2025
    1.0
    We ordered a Dunka Latte and it came out completely wrong. When we asked politely if they carried coffee milk (which is needed for the drink), the employee told us they don’t sell enough of them to bother carrying it. Not only that, but they refused to remake the drink and never let us know in advance that it couldn’t be prepared correctly. It was very disappointing — both the drink and the service.
  • FC
    Felicia Crane
    Sep 8, 2025
    4.0
    I always order ahead and they always have my order Ready. Drive thur line move faster then most
  • BS
    Bob Smith
    May 27, 2017
    5.0
    fast service