I frequent this Dunkin a lot, since it’s local to my house. This is the friendliest staff at a Dunkin I’ve ever experienced. There will be mornings that my mood is subpar but the “hello friend” that I receive from the staff changes my mood around! The drinks are always made perfectly and exactly how I ask. The service is fast and the food is always consistent!
DR
Denise A Richardson
1 day ago
This is the best Dunkin in the area. They are like family it is always clean, they are professional at all times. Mistakes in your order are rare, and if there is a problem they fix it immediately. Love this location
KC
Kristina Collichio
1 day ago
I go here every morning (as much as my husband doesn't want me to 😆). The staff is friendly, my drink order is always ready quickly and done perfectly, and I am always greated with a smile. Also they take care of my pup too 🐾highly recommend 10/10!
⭐️⭐️⭐️⭐️⭐️ Consistently Outstanding Drive-Thru Service at West Orange Dunkin' Donuts
As someone who visits the West Orange Dunkin' Donuts drive-thru regularly, I can confidently say this location delivers an exceptional experience time and time again. Whether it's an early morning coffee run or a quick afternoon pick-me-up, the service here is always prompt, accurate, and friendly.
What truly sets this location apart is the consistency — not just in the quality of the coffee and food, but in the professionalism and courtesy of the staff. Over my many visits, one employee has especially stood out: Angel. Angel brings a level of customer service that’s rare to find, especially in a fast-paced drive-thru environment. Every interaction is met with a positive attitude, attention to detail, and a genuine effort to ensure your order is perfect.
Angel's voice is always upbeat over the speaker, and by the time you reach the window, you're greeted with a warm smile that brightens your day. Even during busy hours, Angel keeps things moving efficiently without ever compromising service quality. It’s that level of dedication and energy that keeps me coming back — and I know I’m not the only one who feels that way.
The team at West Orange Dunkin’ does a fantastic job, but Angel deserves special recognition for going above and beyond. When you find someone who not only does their job well but also makes every visit feel personal and positive, it makes a big difference.
For anyone looking for a reliable, friendly, and fast drive-thru experience — this Dunkin’ location is it. Thanks to Angel and the team for always starting my day off right!
— The Mace Family
I’ve been using the On-the-Go mobile ordering at this Dunkin’ (the one right across from Turtle Back Zoo in West Orange) for a while now, and I honestly can’t say enough good things about my experiences. It’s one of the most reliable Dunkin’ locations I’ve been to, especially for mobile pickups. I just love how personable they are when I pull up.
My orders are always ready on time, and I’ve never had an issue with missing items or incorrect drinks. Whether it’s a simple coffee run or a full breakfast sandwich and donut order, everything is packed neatly and accurately. The staff is friendly, professional, and moves quickly—even when the store gets busy during peak hours.
The location is super convenient, especially if you’re heading to work or visiting the zoo or park nearby. There’s easy parking, and the setup makes it simple to grab your order and go without having to wait in line.
If you’re someone who relies on mobile ordering and values consistency, this Dunkin’ delivers every time. Highly recommend!