Customer Service
Feedback on staff is mixed; while some customers praise the friendly and helpful service, others report rude and unprofessional behavior.
Order Accuracy
Many customers express frustration with incorrect orders and issues with the app, although some report that their orders are usually correct.
Food Quality
The quality of food, particularly donuts and coffee, is inconsistent; some customers enjoy fresh items while others complain about stale or poorly prepared food.
Cleanliness and Maintenance
Concerns were raised about cleanliness, including reports of mice and unsanitary conditions, which negatively impact customer experience.
Speed of Service
The speed of service is generally praised, especially during busy hours, although some customers report slow service at times.