Dunkin'

Reviews

• CH

  Chris Hereth

  Oct 14, 2025
  3.0
  Very hit or miss at this location. Sometimes it's great, but sometimes it's really bad. Like getting home after going through their drive thru, only to discover the breakfast sandwich I just bought was burned and barely edible. Plenty of other choices in the area, so you guys might want to raise the bar some. At least pay attention to what you're doing.
• MT

  Mercedes Taylor

  Aug 24, 2025
  1.0
  Waited for half of an order I placed online because they missed it on the ticket, and my drink was made wrong. My wakeup wrap was also overcooked (cheese looked like it was nuked too long). Cappuccinos are not being made correctly if you just pour everything in and didn't at least stir it. I believe they gave me an iced coffee instead, and then all the flavor swirl was just sitting at the bottom when I sipped it. I'll pass on this location next time
• KR

  Kamlesh Ravi

  Aug 16, 2025
  1.0
  Extremely slow service, would never recommend their drive-thru if you are on your way to work
• SP

  Sierra Parker

  Jul 23, 2025
  1.0
  I’ve been going to this Dunkin’ location for years and never had an issue, until recently. About a week ago, I ordered two drinks. Mine was supposed to be an iced shaken espresso with mocha and almond milk. I noticed on the screen it showed as a brown sugar shaken espresso. I politely corrected the woman taking my order and told her I didn’t want brown sugar, just mocha and almond milk. She said there was no button for a regular shaken espresso and she’d need someone else to fix it. I finished my order, which included a Boston cream donut. At the window, the receipt showed a $3 coffee roll instead, definitely not the same thing. When I got my drink, it still had brown sugar and was made with regular milk. My sister’s drink was correct( to my knowledge), but they also gave me the wrong donut. I returned both, asked for them to be fixed, and they did remake them. I’m still fairly certain I was overcharged, but I let it go thinking it was a one-off mistake. Unfortunately, I went back the yesterday morning and had nearly the same exact experience, same woman at the speaker, same drink entered incorrectly. I ordered three drinks this time and said very clearly: an iced shaken espresso with mocha and almond milk, an iced chai with oat milk, and a vanilla cold brew. Once again, my drink was made with brown sugar and regular milk. I told them politely at the window, and said they would remake it. The lady handed me the cold brew and then I was told to pull forward and wait for the rest of my order. After nearly 10 minutes, I received the shaken espresso and asked about the iced chai. The response I got felt rude and unprofessional, which was frustrating since I was the one patiently waiting. Eventually the chai came out, with a straw already in it, which I’ve never seen before. I’m not accusing anyone of anything, but that gave me a really uneasy feeling. I changed out the straw immediately. On top of all that, the receipt didn’t match what I ordered at all. Items I never asked for were listed (like cold foam and extra swirls), and it showed multiple kinds of milk in a single drink that I never requested. It’s unclear if the issue is with how the drinks are being entered, poor training, or a lack of understanding of the menu system, but four drinks on two separate visits were made incorrectly and I was charged for things I never ordered. I can’t imagine how many other customers are having the same issue without realizing it. Sadly, I won’t be returning to this location. The repeated mistakes, incorrect charges, and poor customer service made it clear that they’re not paying attention to accuracy or consistency anymore.
• CM

  Cheryl Merli

  Jul 10, 2025
  5.0
  These ladies are amazing. I would give a ten if I could