Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Ruther Glen, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
558 reviews
5 stars
198
4 stars
100
3 stars
57
2 stars
40
1 star
163
What are people saying?
AI-generated from customer reviews
Service Speed
Many customers reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Staff Attitude
While some reviews praised friendly and accommodating staff, others highlighted instances of rudeness and unprofessional behavior from employees.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and poorly made drinks.
Cleanliness
The cleanliness of the store was frequently criticized, with reports of dirty dining areas and restrooms.
Product Quality
Several customers expressed disappointment with the quality of food and drinks, citing stale items and poorly prepared beverages.
- SHS HunterOct 13, 20255.0Stopped by to grab a coffee for me and my wife. I had the best Macchiato I’ve ever tasted from this Dunkin Donuts. My wife tasted her coffee and yelled out “Yes Yes they definitely know what they are doing in there!” She was extremely happy with her coffee.
- S1Shaz 1980Sep 1, 20255.0Nice staff
- JKJordan KennedyAug 11, 20255.0I got coffee and matcha very fast at 2pm after my long shift. They all were very effective and nice people
- ALA LAug 7, 20255.0Charisse was very professional and accommodating. The store was clean and inviting
- ACAnthony CAug 2, 20253.0Ok, they got the coffees right. Order was placed at drive thru, which had a long wait time, over 15 minutes. I ordered 2 hot coffees (one black, one with cream) and 4 hash browns. Once we got to the window, the coffees were correct but we only got one hash brown (and were only charged for one). Explain to the cashier that we had ordered for, but there must’ve been a misunderstanding if they could please get us the other three orders as we were on a long road trip. She did and made the order right, however, her boss who took the incorrect order, scolded her in front of everyone and let her know,”You Can’t do add-on orders at the drive-through when it’s this busy”. I attempted to advocate for her, but the boss lady was very grouchy and ripped into her employee unfairly. Her employee just wanted to make things right, and did, and it literally added about 30 seconds to our visit, and our order was handled quicker than any of the other orders in line. I would like to apply and command the employee for keeping her cool And how well she handled the situation with her boss, and did the right thing by providing excellent customer service. This review only receives three stars because the manager is a complete bully and intimidator, and I hope that the quality employees do not leave due to her negativity. I would like to applaud once again the cashier for making our order right in a timely manner. We paid the second transaction for our other hashbrowns and we’re on our way.without the unprofessional bullying that was heard by all customers, we would gladly have given a 4 star review despite the wait time. If I only interacted with the grumpy bass lady, this would be a zero star, never return situation.