Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Saugus, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Man at drive thru was rude said he told me he’d be right with me and I didn’t hear that I said I can’t hear you so I’m coming up and when I got there he said “ I said I would be right back” I said I didn’t hear that and he said I would need to go back I’m by myself . He seemed upset at Dunkin and took it out on me
KG
Katelyn Gordon
Sep 15, 2025
1.0
Went here to grab a coffee last night at 9:30. I ordered a decaf iced coffee, as medically I cannot have caffeine. The coffee was labeled as regular so I went back around to ask them to fix the coffee. Both women on the speaker argued with me that it was decaf and I said I could not risk it, and asked again if they could fix it. They finally said to come up to the window. The woman who made the original coffee came up to the window and said she made it and it was decaf and thrust a different iced coffee at me. I said I needed to know for sure because I cannot have caffeine. She got very aggressive and rude. I explained once more I have a medical condition and she thought it was a good idea to ask me if I wanted a problem and threatened that she would come out and cause bodily harm, then proceeded to tell me she was going to take down my plate number and have the police follow me, all because she made a mistake and did not want to fix it. I finally left, took one sip of the new coffee and it was the most disgusting coffee I have ever had in my life. As a former employee of Dunkin Donuts I would never treat a guest like that and would gladly fix my OWN mistakes. I have been trying to call all morning and no one answers the phone, so tomorrow morning I will be heading down in the morning to file a complaint with the manager for being threatened with bodily harm.
BH
Ben H
Sep 13, 2025
5.0
Always solid
TE
Tom Eagling
Aug 14, 2025
1.0
This location recently has some staff change, and they can no longer get anything right. My order is constantly wrong and its all going downhill. I can no longer recommend this location.
TJ
T J
Aug 10, 2025
5.0
This place needs a fly trap or something that deals with fly issues.