Dunkin'

Reviews

• AF

  Alexander F

  Aug 27, 2025
  1.0
  I swear the rude kid in there makes the coffee however he desires no matter how you ask for it.
• DD

  Donna DiVenuti

  Aug 18, 2025
  1.0
  I've been a customer of this location for 27 years and I will NEVER go back, this last time was unbelievable and ridiculous but the last 3 times have been insane but figured give it another shot, things and shifts change but it only got worse. They're always out of something or they just don't want to make it. Yesterday I went around 1:45pm went to order a couple of orders and the kid on the speakerphone was explaining something to me and some young girl decided to over talk and say for the future there is no more butter pecan it's being replaced with pumpkin, ok that's fine give me that oh we won't have that for 3 more days, ok not a problem give me the caramel. I drive to the window my order comes to $18.70 I only had a $100.00 bill and went to give it to the young man, and he says we can't take anything over $20.00 do you have anything else? No, I'm sorry this is all I have, now there's 3 of them at the window saying we can't take it per our manager, if they are not here so where is the person or manager in charge? If I wasn't picking up for others I would have just left the order all together. One of the young men says well we can take it for a tip though. I ended up using my debit which I did not want to do but since when do you refuse an order from someone paying with cash, middle of the day so there's definitely change, this was just the icing on the cake, thankfully Revere and surrounding cities have multiple Dunkin donuts so it's not too hard to replace but what is going on? This one use to be one of the good ones and now it's a complete waste of time and no one cares about customer service anymore at all. And both coffees were still made wrong. Do better!
• MC

  Maria Suarez Cepeda

  Aug 13, 2025
  2.0
  Had to wait 20 minutes for a refresher and a loaded hash brown, while people who ordered before me got their order first, just to get a no queso hash brown? It’s not the first time that happens to me at this dunkin 👎👎👎👎
• TT

  T

  Aug 12, 2025
  1.0
  Lady made my coffee wrong, called me a liar because she didn't understand English. She gives me the wrong order. She starts taking thr spainish people ls orders, and says no you this? No no no! So insane 😆
• RC

  Rebecca Coots

  Aug 8, 2025
  1.0
  The experience I just had at this location is absolutely disgusting. I asked to change something in a drink due to an allergy and was told that I couldn’t do that . When I got to the window , the worker handed me something that wasn’t what I ordered so I asked to speak to a manager to get a refund. The manger was so rude and condescending. When I asked for her name , she decided to spell it out for me and raise her voice. Her and the worker decided to just stand there and laugh at me instead of trying to figure out the issue. I’ve been coming to this location for my entire life and never have experienced this type of horrible customer service.