Dunkin'

3.6
259 reviews
Dunkin': Your Go-To Breakfast

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicopee, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
470 Burnett Rd, Chicopee, MA
01020, United States

Hours

Reviews

3.6
259 reviews
5 stars
111
4 stars
55
3 stars
15
2 stars
27
1 star
51
  • TT
    Tiffany
    Oct 5, 2025
    1.0
    Bruh why are you giving me a COLD “hot coffee”. If it was made last night say that. I have never had such a bad Dunkin experience oh my god.
  • MF
    Marie Foster
    Sep 24, 2025
    5.0
    Walked in to get a frozen drink and had to ask for service, but once I got my order, it was perfectly made., thick, on the darker side not too milky and not all ice. Worth calling for assistance.
  • KB
    K B
    Aug 24, 2025
    1.0
    There must be absolutely no management here. If there is they're really bad at managing this dunkin. The mornings are okay but dont go anytime after noon. The employees are awful. They refuse to take anyone's order and if they do, plan on sitting at the driving thru for at 10 -15min to order and another 10 -15 to get your order. But thats on a good day. Most times they dont say anything, while they are clearly open. Seems the employees here just dont want to work and think they can get away with it because they have been. THEYRE LAZY! they all collecting a paycheck to do nothing. Why even tell a customer you will be with them in a moment and never come back to take their order. Every single employee here has an unpleasant look and demeanor. They act like the customer is causing them more misery by being there. I try not to go to this location but sometimes its hard not too since its right next to the mass pike/ highway entrance. Who ever is the DM for this location needs to fire everyone and re-hire immediately. Oh and the coffee sucks. It tastes like its been sitting in a pot for 5 hours.
  • AV
    Andreas Vrakas
    Aug 1, 2025
    5.0
    Ladies that work weekdays on opening hours are always super nice to me. Local customer and I mainly pick up breakfast from here after work. Love the wraps! Sometimes you guys forget my munchkins but I blame your online system🙃
  • MB
    Michael Blue
    Jul 24, 2025
    2.0
    Two girls watched me stand there for seven minutes..no service continued there conversation not work related..had to leave 😑 to go through drive through makes no sense not the first time but definitely the last..