I have been told that my reviews seem fake because I only give compliments & high scores. Well, I have something new for everyone today, so buckle up.
My son & Mother in law both love Dunkin' for breakfast. I go a lot of mornings to get iced coffees & breakfast sandwiches. 3 different times I have gotten home to find i did not get what I paid for. The 1st time I ordered 3 sandwiches and opened the bag to find 2 orders of egg bites and some smashed hash brown bites. I let it go, it happens. The 2nd time, I ordered 2 breakfast sandwiches and a muffin. Got home to 1 sandwich that I didnt order and cold smashed hash browns bites. I let it go again because I refuse to ask for my $ back only to be called a Karen.
The 3rd time, and yes, shame on ME for not checking, but I paid for 2 breakfast sandwiches and only got 1 sandwich and the smashed hash brown bites again that I did not order.
At this point, that is a lot of $ down the drain. I called Dunkin' and let the team member know that this has happened a couple of times, & if I could get refunded for just one of the sandwiches that would be ok with me. She was really nice and said I could come in the next day and get 1 free breakfast sandwich. So, I go in, place my order, give my name & what happened. I say over & over I am so sorry to even complain! As they get my order, a girl who I assume is the manager says " make sure her order is right so she doesnt complain again " as she looks right at me. Really? I go in today and I only order a medium vanilla iced latte for my Mother in law. I had been waiting a while, a girl comes over asking what I ordered. She then brings me a large cup(they were out of medium cups) filled not even to the half way point. It looked crazy, so I then asked if I could just pay the difference to get a full cup. I dont mind paying for the difference at all, but I dont want to take this one that looks like someone has already drank most of it to my Mother in law. Another girl comes over, interrupts and angrily says "just fill it up for her, it's not worth it! " just do it for her!
I left embarrassed and confused. I will NEVER spend 1 more dime at this place, which is sad because I love the blueberry muffins & coffee, but I just can't handle being treated like that 1st thing in the morning.