Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Madison, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
From time to time they get good people with great service but right now isn’t one of them. In my last few visits they are out of products, and have served what seems like stale day old bagels. All at a time when their prices have risen and perks from points have been cut back. Today I’m the only one in line and wait ten minutes to be served. Donut choice has to be altered because they’re out. Then after a few more minutes I’m told they’re out of croissants which is the main thing I went there for. I was rudely refunded by the manager. Franchise owner needs to start over with an entire new crew or start being fined by Dunkin.
EE
Enzlie
Oct 12, 2025
5.0
the girl who answered the phone for me this morning was very sweet and helpful!!!🩷
MR
Mohammad Rahman
Oct 1, 2025
1.0
I came and ordered via app on July 24th turkey sausage egg and cheese and one shaken espresso. They ran out of shaken espresso so they gave me an iced coffee instead even thought shaken espresso was more expensive. Then i realized they gave me an entirely different order. Went inside to get the correct order with 3 other customers with same issue. Waited 15 mins and ended leaving bc of the chaos. I talked to a manager a month later about the incident and said they will mail me a gift card of the messed up order but they didn’t. Really poor service and management .
AC
Ashley C
Aug 27, 2025
1.0
Went through drive thru (sign said to use drive thru) waited at the intercom and no one said anything. I spoke and still no response. Gave up trying to order and drove around. A worker was standing at the drive thru window I guess maybe headset wasn’t working? Next visit I went inside. The worker at the counter quickly left when they noticed I walked in. No greeting. Stood around for about 5 mins then left due to no one acknowledging me. Occasionally there will be one worker on duty running drive thru, counter, and making orders. Good luck to this establishment. Will not be back. Would give zero stars if allowed.
VC
Victor Campisi
Aug 23, 2025
2.0
I usually like giving places the benefit of the doubt, but this Dunkin' consistently misses the mark. The drinks often have a strange taste; sometimes like medicine, other times oddly like hair care products. The dining room is usually messy, with tables left uncleaned. On top of that, the service is slow, even when it’s not that busy. Disappointing experience more often than not.