Dunkin'

3.8
363 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Omaha, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10730 Q St, Omaha, NE
68127, United States

Hours

Reviews

3.8
363 reviews
5 stars
182
4 stars
69
3 stars
26
2 stars
19
1 star
67

What are people saying?

AI-generated from customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and incorrect orders.

Product Availability

Frequent issues with being out of donuts and other menu items were reported, leading to customer frustration.

Order Accuracy

A significant number of reviews highlighted problems with incorrect orders, with some customers stating they had a 50% chance of receiving their order correctly.

Speed of Service

Customers experienced slow service, particularly during busy times, with long wait times reported in both the drive-thru and in-store.

Cleanliness and Organization

Several reviews mentioned a lack of cleanliness and organization in the store, contributing to a negative overall experience.
  • LG
    Lisa G
    2 days ago
    5.0
    Baylee was very kind and professional. When I said I wanted to try the new raspberry croissant, she said it was very good and she wasn’t just saying that because she worked there! She recommended I get it warmed as well and she was right! It was amazing! Coffee and food from here is always good along with great service. You are lucky to have an employee like her!
  • KJ
    kenzie jo
    Oct 24, 2025
    5.0
    i don’t usually leave reviews but it felt right. today was one of the most friendliest best visits weve had at dunkin in a long time so shoutout to the girl taking orders and running the window she was fantastic 🩵
  • DH
    Dominic Hatten
    Oct 7, 2025
    5.0
    Really great service the employees where professional at Dunkin on Q st quality breakfast food thanks you employee salena from D.H for being helpful peace
  • JR
    Joanna Reed
    Sep 25, 2025
    1.0
    I come here every day. I am always greeted with a smile and positive attitude. And trust me… This is what keeps me coming to any establishment. Good service is hard to come these days! I have sat waiting in line here 15-30 minutes to get my coffee and donuts. I don’t understand how a manager can sit there and allow an employee to talk badly about a customer. I witnessed this today and it was disappointing. I run my own business and I know if I was to lose customers because of bad service they would be fired immediately. I am a customer that buys for me and my business. I spend $20 to $100 at this location on a regular basis. And you will lose my business and my family’s business. It’s sad because this is a block away from my home. We will take our business elsewhere. All because your manager didn’t do their job! Have a great day. 🤷🏻
  • HB
    Hailey Blackrose
    Sep 21, 2025
    1.0
    People are usually nice, its just annoying the past 5 times we have come -not even during peak hours except once- theres either NO donuts or the machine is broken. its just annoying a dunkin donuts never has donuts or theres just always SOME issue. I get its a busy location so thats why I would always try a different time but its literally been almost every time ive came. Ive worked food service and with bakery and I thought if you know you're busy you prepare for that? Idk call me crazy. The coffee is usually good, the actual food is good, but yea just hella disappointing overall tho theres never donuts. Oh scratch that we just good our coffee and it's extremely burnt to the point you can smell it. Super disappointed