Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, inattentive, and unhelpful.
Speed of Service
Many customers complained about slow service, particularly during busy hours, with long wait times reported in both the drive-thru and in-store.
Order Accuracy
Frequent issues with incorrect orders were noted, with customers receiving wrong items or incomplete orders.
Product Quality
Several reviews mentioned dissatisfaction with the quality of food and drinks, including stale donuts and poorly made coffee.
Staff Attitude
While some customers praised individual staff members, many expressed frustration with the overall attitude of the employees, describing them as unmotivated and unfriendly.