AM
Anne Martin
Sep 28, 2025
Unprofessional staff overshadowed a kind manager
This was my first visit to Dunkin’ Donuts. I ordered the $6 breakfast meal deal (iced coffee with almond milk and butter pecan, bacon egg & cheese sandwich, and hash browns). The coffee was fine, but the food was disappointing—cold hash browns, a sandwich in a wrinkled wrapper, and a bag with green residue on it, though I hadn’t ordered anything with guacamole.
I returned to the drive-thru to ask for a remake, but the employees seemed frustrated, and multiple staff members stared out at me while I waited, which felt uncomfortable. I eventually left, but later the manager, Christine (or Christy), kindly called me and encouraged me to return so my first experience wouldn’t end badly. She was professional and truly the only bright spot of the visit.
Unfortunately, the in-store environment was worse—employees were joking with profanity, ignoring customers, and a man (possibly an employee out of uniform) was loudly carrying on at the counter. When I finally received the remake, the English muffin sandwich was no better. It appeared to have been microwaved inside the same balled-up wrapper, with the bacon and egg from the first sandwich reused. The muffin wasn’t toasted, and the sandwich was stuck to the paper. By then, I had no intention of eating it—I only wanted to see if the second attempt would be redeeming, but it wasn’t.
Bottom line: The manager cared and tried to make it right, but the staff and overall environment were unprofessional and unwelcoming. Sadly, I won’t be returning to Dunkin Donuts. I'll stick my regular local coffee shop.