Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
The food isn’t the problem, it’s the staff and the fact that the price boards are outdated in the store and there’s no way for customers to know.
JP
Jessie Perce
Oct 14, 2025
1.0
We went to this Dunkin around 10:30AM today, hoping to grab a quick breakfast. When we were ordering the cashier seemed uninterested and uncaring, throwing the pastries we order in their bags onto the counter without care. She then attempted to end the transaction before we were finished ordering. After ordering we waited and did get our food and drinks pretty quickly.
After getting home however we noticed that our egg and cheese croissant sandwich had bacon. My partner (doesn't eat meat due to dietary restrictions) couldn't eat their breakfast. So we returned to the store (about 30 minutes or so after we had left the first time) and explained the situation. The cashier huffed and snatched the bag off the counter before walking away without saying anything. The two workers were then loudly talking and complaining about how we came back and how unreasonable it is to come back for a remake after 30 minutes. When we received our food (correct this time thankfully) my partner attempted to be nice and thank them for remaking the food for her. Except, before she could say anything the worker started telling her off about how next time we wouldn't be allowed to come back for a remake after 30 minutes.
Overall I find this complete lack of any customer service to be unacceptable. I would recommend no one go near this Dunkin, at least not while the workers that were there today are still employed and rude.
SB
Stephanie B
Sep 30, 2025
1.0
Tried to visit in the middle of the afternoon during the week only to find the chairs up and doors locked. It looked open as all lights were on and donuts on shelves but locked and no one inside.
AS
Adrian Santiago
Sep 26, 2025
1.0
This place is terrible, the two girls were very rude and nasty. Made my drink terrible
AM
Ashley Morales
Sep 21, 2025
1.0
They deserve zero stars. Dirty, unprofessional and blatantly not making the drinks correctly. Should be shut down