Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
647 reviews
5 stars
295
4 stars
143
3 stars
86
2 stars
27
1 star
96
What are people saying?
AI-generated from customer reviews
Staff Attitude
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.
Service Efficiency
Customers frequently reported slow service, long wait times, and incorrect orders, indicating a need for improved efficiency.
Cleanliness Issues
Several reviews mentioned unsanitary conditions, including dirty bathrooms and food contamination, which detracted from the overall experience.
Inconsistent Hours
Customers expressed frustration over the store closing earlier than advertised and being locked during posted hours.
Mixed Food Quality
While some customers enjoyed their food, others reported issues with incorrect orders, cold items, and poorly made drinks.
- MMMary MartinNov 11, 20254.0Quick stop before spending day at hospital.
- CKCharles Kevin Kellogg (Avenel Kellough)Nov 4, 20251.0No soda machine. Waited 15 minutes after drive thru for sandwich.
- JCJerrell CherryNov 4, 20255.0Quick and easy, almost no wait for few drinks and breakfast items.
- AAAriellah AlyceOct 15, 20251.0The food isn’t the problem, it’s the staff and the fact that the price boards are outdated in the store and there’s no way for customers to know.
- JPJessie PerceOct 14, 20251.0We went to this Dunkin around 10:30AM today, hoping to grab a quick breakfast. When we were ordering the cashier seemed uninterested and uncaring, throwing the pastries we order in their bags onto the counter without care. She then attempted to end the transaction before we were finished ordering. After ordering we waited and did get our food and drinks pretty quickly. After getting home however we noticed that our egg and cheese croissant sandwich had bacon. My partner (doesn't eat meat due to dietary restrictions) couldn't eat their breakfast. So we returned to the store (about 30 minutes or so after we had left the first time) and explained the situation. The cashier huffed and snatched the bag off the counter before walking away without saying anything. The two workers were then loudly talking and complaining about how we came back and how unreasonable it is to come back for a remake after 30 minutes. When we received our food (correct this time thankfully) my partner attempted to be nice and thank them for remaking the food for her. Except, before she could say anything the worker started telling her off about how next time we wouldn't be allowed to come back for a remake after 30 minutes. Overall I find this complete lack of any customer service to be unacceptable. I would recommend no one go near this Dunkin, at least not while the workers that were there today are still employed and rude.