Dunkin'

Reviews

• KE

  Keith Evans

  6 days ago
  1.0
  I’ve been coming to this location since I’ve started my job back in 2023. Estie was very professional and knew her customers, she’d always be professional and honest when certain items weren’t available and do what she could even no other staff. Unfortunately, she isn’t there and current staff now lacks professionalism and good customer service. While I understand donuts aren’t made specifically at this location, I bought a donut(Jelly) in the morning and due to having meetings I couldn’t eat my donut immediately, but when going to eat my donut I noticed when biting in it there was no jelly. When I go back to this location mid afternoon and explained I asked if I could get a credit for my next visit and was told this would be done by a manager. I returned a day later and expressed my situation and the employee(who told me that the manager would handle it) chimed in as I was explaining situation and says I bit into the donut which I felt was the only way I knew it was an incomplete donut; she continues to make remarks saying it’s just a donut and regardless if it’s just a donut I didn’t get what I paid for. She continued to make comments about my reaction because of a donut but the issue was I had issue with what I received and was speaking to the manger as instructed, this employee was irrelevant and would proceed to display bad customer service. It’s not just today but this location has decreased in good service and their employees aren’t friendly.
• AL

  Annie Lucas

  Aug 12, 2025
  5.0
  Karla made my day!
• LL

  Linda Long

  Mar 26, 2025
  5.0
  MARTHA who was waiting on me was so patient with me when I wasn't sure what I wanted..then she made me the 🥑 avocado toast. It was Sooo good I asked for a second!! Thank you Martha you are the best. A very cheerful sweet person and a great cook!!