I swear I hate this Dunkin so much. Today really is my last straw with this dirty, rude, and incompetent establishment. People spend their hard earned money for them to be okay with giving you anything. And will beat you mad when you ask them to correct the mistakes they make. Today was my last day giving them my money.
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Andy Metternich
Oct 6, 2025
Normally they treat me good, but today they didn't take care of me at all(they served black customers that came in before/after me)for half an hour. I don't understand why, I'm always a polite & uncomplaining customer. All I usually get is a medium hot coffee/donuts. Is it something about me being white? I guess I have to go to the DD on Atlantic now, although it is farther away.
Attitude defines a business, and unfortunately, my recent experience at this Dunkin’ Donuts proved that point. I only stopped in because it was within walking distance, but it will definitely be my last visit.
I asked for a cup of hot water and noticed I was being charged. When I inquired, the manager confirmed there is a fee for the cup. I mentioned that Starbucks does not charge for this, and an employee, Ms. Najeebah, rudely blurted out, “We are not Starbucks.”
She was absolutely right—Dunkin’ is not Starbucks. But it’s precisely that kind of attitude that shows why the customer experience at Dunkin’ will never compare. Good customer service, humility, and respect go a long way, and those qualities were missing here.
To be fair, the manager did handle the situation appropriately by saying I could have it this time but that in the future there would be a charge. That would have been fine if it ended there. Unfortunately, the employee’s unnecessary rudeness left a lasting negative impression.
Because of this encounter, I won’t return to this store—and truthfully, I don’t care much for the chain in general. Perhaps I might have given it another chance, but the lack of professionalism made the decision easy.
If I could give negative stars I would.
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Rashell Urgiles
Sep 25, 2025
I ordered iced matcha latte with oat milk, I was waiting for 20 minutes, for what? they gave me a matcha with regular milk and it tasted awful.
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Lipi Inverse
Aug 24, 2025
Very slow customer service