Dunkin'

Reviews

• AR

  Alexis R

  Oct 10, 2025
  1.0
  Extremely rude employees and all of my food was cold and wrong.
• CJ

  Charles Mousseau Jr

  Sep 11, 2025
  5.0
  They modified my order great customer service very helpful
• GB

  Govher Berdiyeva

  Aug 30, 2025
  1.0
  Extremely rude customer service. This is exactly what happens when you hire teenagers which are only concentrating to earn not to give good service
• AB

  Arissa B

  Aug 26, 2025
  2.0
  This is the most chaotic Dunkin location I’ve been to by far. I’ve only selected this location for online orders because it’s close to my work. Three times I’ve picked up here and each time a disaster. First time, I ordered the small snack wraps. The employee threw it so sloppily in the bag the sauce was everywhere and the wrap unrecognizable. Plus, it was missing the proper inside ingredients. I had to drive all the way back and demand they redo it or I want a refund. The employee argued and said that’s the proper “portion size” of each ingredient; what a joke. Today, I placed two mobile orders for my coworkers and I. My mother offered to pick it up for us. When she arrived she was told our half dozen donuts were missing some because they were out of a lot of flavors. While on the phone with her, she repeated at least 2-3 times “what donuts do you have then?”. To which, he kept not answering her. Finally he showed her what was in the box and we were only missing one donut. How hard is that to communicate? Worse, he told her he was supervisor when she complained about the service. If he’s a supervisor, I can see why this location is horrendous. Another employee advised her that they have 5 dozen orders on the app, when my mother told them what donut flavor she wanted to substitute the missing. Seriously? We ordered first on the app and you’re going to try to deny us a flavor because you have a big order to fulfill after us? My mother proceeded to demand the donut be fulfilled and the manager rolled his eyes at her. Awful customer service skills, your managers need to be retrained!
• DS

  Dawn S

  Aug 13, 2025
  4.0
  I frequently get decaf iced coffee at dunkin', but this visit, they were out of decaf. I'm not sure how a coffee shop runs out of coffee, but I had to get regular. They were also out of glazed donut holes so my mix of donut holes wasn't very mixed. Everything was still good, it was just a little bit disappointing this time.