EL
Ethan Lownes
Sep 17, 2025
I don’t usually leave reviews, but I had to take the time to write one because of the amazing service I’ve received from Melissa at this Dunkin’ location. Every single visit, they stand out as someone who truly cares about the customer experience. In a world where most people just go through the motions at work, it’s refreshing to meet someone who consistently goes above and beyond.
From the moment I walk in, Melissa greets me with a smile and a positive attitude. Even if the store is busy or the line is long, they never lose their cool. Instead, they keep things moving quickly while still making each person feel noticed. That kind of balance—between speed and friendliness—is rare, and it makes all the difference in how the store feels.
What I appreciate the most is how they always get the details right. My order comes out perfect every single time, whether it’s a simple coffee or something a little more complicated. They double-check to make sure everything is correct, which shows that they take pride in what they do. It’s not just about handing out food and drinks—it’s about making sure customers leave happy.
Another thing that really stands out is how they handle stressful situations. I’ve seen Melissa manage big morning rushes, tricky orders, and even impatient customers with patience and professionalism. Instead of letting stress show, they keep a calm and upbeat energy that rubs off on the whole store. That makes waiting in line feel less frustrating and turns the store into a welcoming place.
Beyond just doing the job well, it’s the personal touch that makes Melissa special. They remember regulars, they crack jokes, they’ll ask how your day is going—it’s those little things that build a connection. I leave not only with my coffee and food but also with a better mood because of their kindness. It sounds simple, but it really matters.
Overall, Dunkin’ is lucky to have Melissa on their team. They represent everything good about customer service: friendly, efficient, dependable, and genuinely caring. If every worker had the same attitude, every visit would feel this enjoyable. I’ll definitely keep coming back to this location because of them, and I think they deserve recognition for the great job they do