Dunkin'

Reviews

• HT

  Haley Tucker

  Sep 25, 2025
  1.0
  whoever worked on 9:25 at 4:30 was very dismissive and rude when i kindly informed them of the mistakes on my order. not my fault the credit card reader doesn’t allow tipping!
• SE

  Sherry Ead

  Sep 20, 2025
  1.0
  I had a very disappointing experience at this dunkin due to unprofessional behavior of the staff. From the moment I walked in no one even acknowledged me. They were more interested in chatting with eachother then helping customers. .when I finally did place my order they were rude and dismissive. On top of that my order was wrong and when I politely pointed it out I was met with eye rolls and attitude rather than a simple apology or correction. Its one thing to make a mistake but the way it was handled was completely unacceptable. I expect a basic level of courtesy and professionalism when visiting a establishment and unfortunately it was clearly lacking here. Definitely not coming back.
• CT

  Chris Thomas

  Sep 19, 2025
  1.0
  The employees were so unprofessional. A young white man was sticking his middle finger up to a black man (customer) which was very sick to see. He was very inappropriate. I hope I do t see him working in this establishment.
• RS

  rainha soares

  Sep 19, 2025
  1.0
  I watched the manager give a customer a nasty attitude when they just asked about their order. Instead of helping, the manager rolled their eyes, cut the customer off, and walked away. It was rude, unprofessional, and made the whole place feel uncomfortable. Don’t go here. The manager is disgusting too. Don’t support. They need seriously help
• AS

  Ana Soares

  Sep 19, 2025
  1.0
  I had one of the worst customer service experiences at this Dunkin’ Donuts in Wakefield, Rhode Island. Customers were standing at the counter for several minutes without being acknowledged , myself included. I watched multiple people come in, wait patiently, and receive no greeting, no eye contact, and no indication that their orders would be taken anytime soon. When someone politely asked if the staff was ready to take an order, the response was rude and dismissive. There was no rush, no apology, and no sense of urgency or professionalism. This wasn’t a matter of being short-staffed it was a matter of poor attitude and disregard for customers. Everyone deserves to be treated with basic respect, and that was clearly lacking. I hope management addresses this, because it reflects very poorly on the brand and the location