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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve East Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
I had a disappointing experience at this Dunkin' Donuts location. The staff was extremely rude and unprofessional. From the moment I walked in, I was met with attitude rather than a greeting. When I asked a simple question about the menu, the employee responded in a dismissive and impatient tone, as if I was bothering them.
Instead of providing good customer service, they seemed more interested in chatting with each other and rushing through orders without any courtesy. No eye contact, no “please” or “thank you,” and certainly no attempt to make the customer feel welcome.
I understand that everyone can have a bad day, but this seemed more like a pattern of poor behavior even with my kids . If management cares about keeping customers, they should really address how the staff treats people.Plus How they can hire a Mother and daughter in same place not helping the situation at all even make it worst because its becomes personal.
I won’t be returning to this location and wouldn’t recommend it unless there are serious improvements in staff training and attitude.
RD
ROSA DELGADO
Aug 7, 2025
4.0
El café excelente, las donas les faltó frescura
BB
Brnz
Jun 27, 2025
1.0
Woman working had a disgusting attitude ended up walking away to find food somewhere else started screaming in my face